Fix for Xbox One Wireless Adapter Not Working in Windows 10 – “XBOX ACC” Driver

Xbox One Wireless Adapter for WindowsWhen I received the new Oculus Rift last month, one of the bundled accessories was a wireless Xbox One controller with a wireless USB adapter. Curiously, despite my system being completely up-to-date, the plug-and-play driver installation was never able to succeed correctly. I have seen similar issues pop up occasionally on Facebook and other discussion groups.

The official Microsoft support link on troubleshooting the wireless adapter suggest a wide range of potential solutions, none-of-which helped in my situation. At the end of the first solution that most closely matched my issue (“The adapter didn’t auto-install“), Microsoft tells the reader to attempt the uninstall/update process once more and “if this doesn’t work, your adapter needs to be replaced.” Luckily that isn’t really the case and the fix only takes a moment to apply.

Symptoms

  • The Xbox Home button on the controller continues to slowly pulse when powered on, never staying solid.
  • The Xbox One controller does not appear in Devices and Printers.
  • The LED light on the adapter does not come on at all when plugged in, even after pressing Sync button.
  • The Device Manager shows an “XBOX ACC” entry in Other Devices with an explanation mark.

Solution

In short, you’ll need to manually download compatible drivers on Microsoft’s site and then update the missing device drivers accordingly. Sadly, Microsoft does a fantastic job of hiding these files deep within their site. The main Software Downloads page for the controller only includes links to the user guide and specs sheet, no drivers. Microsoft assumes that the plug-and-play adapter will install without issue—and in many cases I’m sure they are correct, just not always.

The only official way to get at these drivers is through Microsoft’s Software Catalog site, which begrudgingly restricts its usage to Internet Explorer browsers. That said, here’s a quick way to get what you need and have your controller up and running in minutes!

Downloading the Correct Drivers

  1. First, determine whether you are using a 32-bit or 64-bit operating system. You can press Windows Logo + Pause/Break if you need to verify your system type.
  2. With that information in mind, launch Internet Explorer (important) and navigate to: http://catalog.update.microsoft.com/v7/site/Search.aspx?q=xbox%20adapter
  3. The results should be sorted by Last Updated; the top two results correspond to the latest adapter drivers for 32/64-bit machines:
    1. If your operating system is 32-bit, click the “Add” button next to the lower of the two versions (i.e., 19.34.19.259)
    2. If your operating system is 64-bit, click the “add” button next to the higher of the two versions (i.e., 21.50.45.656)
The top two results at the provided link will be for the 32 and 64-bit drivers for the Xbox One Wireless Adapter.

The top two results will be for the 32/64-bit drivers for the Xbox One Wireless Adapter. Click Add next to the correct one for your system.

  1. Once the correct driver has been added to your download basket, click on View Basket (1) in the top-right of the page.
  2. On the following page, verify your selection and then click Download.
  3. Click “Browse” and navigate to the temporary location you wish to download the drivers to; the Desktop is just fine.
  4. Click Continue and once the download lists as “Done” you can close all Internet Explorer windows.
  5. Finally, navigate to the downloaded file. It will have a .cab extension. Open this file in 7-Zip or WinRAR and extract its contents somewhere.

Updating the Wireless Adapter Drivers

  1. Plug the wireless adapter into any USB port on your computer; you should hear a sound effect. If the Device Setup window appears, wait until it is finished.
  2. Go into the Device Manager (Windows Key + Pause/Break > Device Manager).
  3. You should see XBOX ACC listed under Other Devices. Right-click this entry and select Update Driver Software.
  4. Click on Browse my computer for driver software.
  5. Click “Browse” and navigate to where you previously extracted the .cab files to. Then click OK and Next.
  6. The proper driver should then install and within a few seconds you’ll get the message that the driver has been successfully updated. Click Close.

Xbox One Wireless Adapter Driver Update

The device will then show up as Xbox Wireless Adapter for Windows under the Network Adapters category of devices.

Xbox One Wireless Adapter

Syncing the Controller with the Adapter

Chances are you can now turn on your Xbox controller by holding the Home button in until it lights up; after a few pulses it should auto-sync with the now functional USB adapter. If the Home button light does not become solid or otherwise behaves peculiarly in Windows, try re-syncing it as follows:

  1. Press and hold the Sync button on the adapter until it starts flashing.
  2. Once the adapter is flashing, press and hold the Xbox controller bind button front of the controller until the Xbox Home light flashes rapidly.
  3. In a moment, the light on both the adapter and the controller should light solid. You are all set!

Finally, consider downloading Xbox Accessories from the Windows Store to fully customize the gaming controller and update its firmware.

Note that I have seen a few people report issues using the wireless adapter in USB 3.0 ports. I have never experienced this issue on my machine and don’t think you will either (it is rated for use in either). Of course, there is no harm in using a USB 2.0 port if needed.

31 thoughts on “Fix for Xbox One Wireless Adapter Not Working in Windows 10 – “XBOX ACC” Driver

  1. Hello, I follow all the steps, but when trouble in the basket (to lower the driver) the error me “8DDD0010”, I’m using Windows 10 x64 with IE 11
    please i need links of the driver 21.50.45.656 THX!!!

  2. I came across this website randomly after having connection issues with my xbox one wireless usb. Its been working for months, and all of a sudden today it decided to stop. Microsoft said it needed to be returned. Your fix helped me in 8 minutes.

    From one random person on the internet to another, thank you.

  3. This did not work for me. When I troubleshoot the device, I am told that it is “an older USB device and may not work in USB 3.0,” (even though it was working fine previously). I have had this happen once before and it randomly fixed itself. When I leave the adapter constantly plugged in, I have no issues. This issue happens when I unplug it for a while and then go back to use it again (say a week later). I have uninstalled and reinstalled as well as update the driver and still no dice :/
    I have no idea how it remedied itself last time. Any ideas?

    • Just some more info….the light on the adapter does not come on and it does not make noise when I plug it in, but my PC says it is working properly and driver is up to date. I am using Windows 10.

  4. My issues pretty much mirror Lucy’s above. My adapter was working fine as of a few days ago, then all of a sudden, I can’t get the controller to stay on. Direct connect via cable is fine, but wireless is a thumbs-down right now. Windows 1o with all available updates.

    • I wanted to add a reply to my own comment in case it can help others. If you’re having the issue where after you have paired your controller (I have an Elite), and it turns itself off after you step away for a bit and it won’t stay on for more than five seconds after that, you might want to check to see if the Steam client is running if you’re *not* playing a Steam game. I was playing The Division on UPlay, and still had Steam running in the background. Apparently there is a conflict if Steam is running also, and closing the Steam app seems to solve this issue for me.

  5. I’m confused, once I extract the files to “somewhere” (I put them on the desktop, the folder is called AMD64…) What do I do with them? Nothing is happening when I plug in the adapter.

    • @Preston, if you check the Device Manager after plugging in the adapter you should see it listed somewhere in there. If it’s in need of these driver updates it will probably say “XBOX ACC” but may something else with an explanation point or warning icon. You should right-click it and then select “Update Driver” and browse to the folder you extracted the contents to then select OK/Next.

  6. This definitely did not work for me. It is frustrating, considering these devices retail at $25.00 each. And the fact that Microsoft can’t seem to be bothered to create any support for these devices is downright criminal, considering how commonplace these complaints seem to be.

  7. I can only assume i was having problems with the controller as i upgraded from win7 and it wasnt a “fresh” install of win10. Hesitant at first because of the zip file on a website i had never used. But it set up without faults first try.

    Thanks my man!

  8. I did this, and it did not work. It says all drivers are up to date. However, my issue is the controller successfully connects but then after a couple of seconds it disconnects. And I cannot find any relevant information online.

  9. dude. you just saved me 100 bucks. i thought my controller/adapter is faulty. damn

    after installing the driver, my adapter starts light up. i wasnt no matter what i did, and the controller does exactly what you describe.

    wtf is microsoft doing. my xbox360 controller works like charm until i upgrade to win10 and get a xb1 controller. everything is so complicated and dumb.

    thanks dude for this article

  10. This device cannot start. (Code 10), that is what I see in the device manager after trying to update. It says I have the newest driver btw when trying to install the downloaded driver. Had the same symptoms as others. It worked last week, now all of a sudden the wireless dongle light won’t come on to sync the controller. I cannot believe there isn’t a fix for this.

  11. Thank you!!!! it worked right away. Your step-to-step description was very accurate and easy to follow. Wasted 5 days for nothing, no solution and nowhere to look on O/R site.
    Cheers and thanks again :)!

  12. Good man! Many thanks for posting this How-To! Ya’d think a Microsoft product wouldn’t have any issues getting installed on another Microsoft product…

  13. having an issue where it will turn on, let my sync controller then controller disconnects seconds later, i have returned the adapter 2 times already! so that makes this my 3rd brand new adapter,not to mention paired all 5 of my xbox 1 controllers to my xbox no problems but they do not seem to like this adapter. just recently updated from win7 to 10 just to use this stupid adapter. everything is up to date and says my drivers are up to date and working properly, controller plugged in via usb works fine PLEASE HELP! thanks in advance

  14. Matt, thanks for posting this site. I am just using the xbox wireless adapter with wireless Turtle Beach headset so i can have wireless headphones on a computer. First attempt: connect adapter to computer, windows 10 detects but the installation just hangs. Waited a few hours and nothing. Second attempt: Today with a fresh boot connected adapter, it detects as before but the installation setup bar never even gets to 25%, this is why i found your site. Downloaded the .cab drivers but when i try to update “xbox acc” in Device manager, it is looking for an .inf file and not a .cab file when i browse for it. I figure i am out of luck when i then clicked on “Search automatically….” and it produced another bar and it works now! I was able to bind/pair with the headset and both lights are working. This i find strange as i tried this all before. Thanks for the site.

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